|'"Finally, I've bought something on the World Wide Wobbly that has surpassed my expectations, both in quality of the product - which is excellent - and also on delivery. I ordered it on Monday evening, and it arrived on Wednesday morning! How's that for good service? And to top it off, no pun intended, it was exactly what I've been searching around for, for months. Well done, and thank you. Paul."' |
|Paul Ford - , glos |
Just a quick email to say a very big thank you for your excellent customer service. I only wish that others would follow your lead.
The cap arrive first thing Saturday morning and I was able to give it to my Dad at his pre birthday party that evening; he love his caps and his last one was very badly worn which is why I thought I'd buy him a new one. He was absolutely chuffed with his new one!
To receive such an order that needed customisation the very next day was truly marvellous and I again thank you most sincerely. I'm now going to look for one for me!
|David Pritchard - , Essex |
|'Hi Wendy and the team, I would just like to say a massive thank you for the hats I ordered they are great, after being let down by another company I contacted yourselves as I needed them for the following day, and after sending you an e-mail by 12pm on the Friday I received them the next day, absolutely excellent service and I will definitely be back for more and will pass your details round, once again thank you.' |
|Andrew Haynes - Buster's Bouncy Hire, Shrewsbury, Shropshire |
|'I've just received my cap - can't believe how quick it was!!
Given the bargain price I'm REALLY impressed with the quality - showing it to all my colleagues and raving about your service!!
Thank you so much!!
|Jackie - , Aberdeen |
|'I ordered the cap as a gift with the design that I had created to be embroided on. I have to say I am very impressed with the service and the quality of my order as it was placed at very short notice, and the cap itself just looks amazing. I am very pleased with my order and shall return if I require anything else!' |
|Meghan - , Northampton |
|'> I ordered an embroidered cap yesterday
> and it arrived today. Amazing service and the young lady who I dealt
> with deserves a lot of credit too. Many thanks and look forward to
> recommending you to all my local football teams ect
|Derek - , Galashiels |
|'Thanks Wendy and the team for an excellent service. When I wanted to match the colour of adult and childrens caps you were prepared to get them from stock and find the perfect pairing. Also your advice on letter colouring was spot on. I cannot thank you enough for your personal service, long may it continue, I will certainly be telling everyone where Grandad's Gang got their caps.' |
|Roger Gladding - , Hampshire UK |
|'very nice people to deal with, courteous, efficient, artistic. You name it, they goit it. Very highly recommended. They deserve every success.' |
|gerald collis - , ukj |
|'I ordered 3 caps online on a Tuesday and I received a phone call informing me that 2 of the caps were not available and would I accept an alternative. This was no problem and the caps arrived on the Wednesday. Superb service, polite and informed customer representatives. I will definitely do my future ordering from this company! Excellent - thank you!' |
|Tony Higgins - , Wigan Lancashire |
|'Just received my latest order placed with The Cap Factory – the service is always 5 star – from the making of enquiries, getting help with designs and colour, placing an order and the speed in which the order is completed and with you. Friendly & Professional all the way.
Alan – Cambridge Canine Education Group
|Alan Cole - Cambridge Canine Education Group, Cambridgeshire |
|'Absolute fantastic service ordered on-line on the 9th and delivered the very next day. Can't get better than that - Many Thanks' |
|Marc Barden - n/a, Cornwall - UK |
|'Dear Sir/Madam, Thank you for the cap that I received today. It was just what I wanted. I only ordered it two days ago on Tuesday. The quality, price and delivery time were excellent. I will tell all my friends.' |
|steven - , Cheshire |
|'Super fast delivery. Couldn't believe it. Ordered day before yesterday (in the evening) and it arrived this morning. Fantastic.' |
|Mark Salter - ISS Safety Ltd, Cardiff UK |
|'Just wanted to say a huge thank you for such wonderful customer service. I received regular updates regarding my order and you even pointed out I had paid too much postage and refunded me! The products were great, lovely quality and well packaged. I Couldnt miss the opportunity to let you know how impressed I was and I would genuinely recommend you to anyone out there looking for excellent products and service. Many thanks' |
|A perry - , Birmingham |
|'Outstanding customer service and value, I placed an order and received next day, thanks again' |
|K Morris - , Lancs England |
|'An absolutely amazing company! I believe in giving credit where it is due and the Cap Factory are superb. Nothing is too much trouble and they were so kind in rushing two jobs through for me. Cap ordered, embroidered and delivered in 24 hours! Quality of the cap represented excellent value for money too.Thank you so much.' |
|Bron Gosling - , Staffordshire, UK |
|'Outstanding customer service. I placed my order and received it the next day! I will defiantly use the cap factory again. Great value, and very helpful staff.
A big 'Thank you' to Moira who I placed my order with.' |
|Sam - , West Sussex England |
|'5 star Service, with great prices, and help all the way - the way things used to be every where. Thank You Alan' |
|Alan Cole - Cambridge Canine Education Group, Cambridge UK |
|'"I have used the company before, so I knew of their quality and service, and I was therefor not disappointed to use them again. Same good quality, same good service - many thanks once again -' |
|Andrew Mcloughlin - Oxford pet Company, Oxfordshire |
|'I placed an order at 3.30pm on Tuesday and my cap arrived Thursday morning , and thats after me having to e.mail Wendy a couple of times after I had changed my mind on what I wanted.
Great company with excellant customer service!!' |
|Peter Rowlands - , Essex U.K. |
|'Cool site.' |
|Rob Miller - None, USA |
|'Just wanted to say what a success the two race caps were for Jamie and Fergus, they arrived the day after I ordered them and are brilliant. Fergus kept asking my husband how he got the writing on the cap and both the boys really looked the part after their go-karting as they stood on the podium!
Many thanks - you provide a truly excellent service.
|Louise Troup - , Teddington |
|'Just to say that the caps have arrived safe and sound, they are exactly what I was looking for.
Thank you for all your help in setting the design. Hope your buisness goes from strength to stength and when asked where we have got the caps will direct them to your website along with telling them about the terrific sales team you have.
|Frank Robinson - , Leeds |
|'Superb! arrived next day. brilliant caps for my 4 year old son and his pals. will reccommend to others. many thanks.' |
|mrs c aves - , Alloa, Scotland |
|'The cap has safely arrived and is absolutely brilliant! I am thrilled and want to thank you so much for your kind attention and patience!
|Jenny Harper - , East Lothian |
|'Love your products. Great service from Wendy Hale. Sent off a cheque to cover cost of order. Now interested in 4 caps in royal blue with writing in red. Also would like to know if you are able to get a logo with a hurley and ball. The one you have under sports is like a hockey stick. Would love a hurley and ball logo.
Please let me know if that is possible.
Margaret Baker' |
|Margaret Bakere - Private Citizen, Quarry Cottage, Dripsey,Co.Cork,Ireland |
|'Wendy and Mike,
I was so Impressed when I first contacted you on Tuesday (21/10/08) regards placing an order with you for a personalised Cap, the service I received from you both on the phone and by email was of the highest standards.
But things got even better still when my Cap arrived the following morning, wow, was I like a kid at Xmas! the quality was superb.
So yesterday I called you again, to thank you for your care and attention, and to order myself a Personalised Fleece.
Well folks you could have knocked me over with a feather, this morning there was my postman at the door with, yep Robs Fleece, unbelievable, I was amazed, even the Postman was impressed.
Thanks folks, your service is just amazing. The quality of the Fleece is far far better than any I have purchased ever in my lifetime, my cap has not left my head yet, except for sleeping of course.
I will be making sure people know exactly where I made my purchases, your service deserves to be talked about, well done both of you.
Best wishes to you both, and once again many many thanks, superb.
|Rob McCann - Mac Air, South Wales |
|'Swindon 105.5 is proud to use the Cap Factory for its merchandise and staff promotion clothing. The high quality competitive prices make an ideal product for the promotion of the station image. www.swindon1055.com' |
|Ollie - Swindon 105.5, Swindon, Wiltshire, UK |
|'I just wanted to say thank you very much. I am delighted with the cap I ordered from you on the 28th August. First rate workmanship and delivery service. This is the first time I have used your company but it certainly will not be the last.
Thank you once again from a very satisfied customer.
|carol frame. - , Glasgow |
|'I have to say - what service!!!!! I got the caps already, less that 24 hours after ordering. Excellent quality. Slightly tight on my head, but I have a big head lol
Once again, thank you very much for such impressive service, I will definitely recommend you, and of course if I fancy another new cap, I will come back
Andrew Mcloughlin (A very happy customer )' |
|Andrew Mcloughlin - , Oxfordshire |
|'Fantastic service as allways, children ever so happy with there hats, plesure as allways...............:-)' |
|Mike Holmes - , Hostrup Denmark |
|'Very good, fast and excelent service.
very happy with the cap, I will do this again. Mike Holmes' |
|Mike Holmes - , Denmark |
|'Thank you very much for the cap which arrived to my work address on Thursday. A fantastic service as I only placed the order on Tuesday. I know Dave will enjoy wearing the cap for his Stag Day on the 5th July. I will certainly be using your company again and will pass your details on to friends and family. Once again THANK YOU and keep up the good work.
Joan Adlam' |
|Mrs Joan Adlam - , Fareham Hampshire UK |
|'Order date: 2008-03-04 14:24:18
Order No.: 20080304-34046-532046933
Thanks very much for processing the order so efficiently! Just received the cap that I had ordered, and it's just as I had wanted - well finished and well embroidered. I'm sure my friend, whom I plan to gift it to, will also be quite delighted. I'd happily recommend your service to others.
|Prateek Swaika - , London, UK |
|'What a fast and super service!! Caps ordered on Wednesday and arrived this Thursday morning. Great quality, good fit and a nice bright front Qashqai logo. These caps will look great with our new car. Qashqai means 'nomad' so expect some extensive capfactory travel both here and in europe. Thanks again!' |
|David S Butler - , UK - Bingley |
|'I was thrilled by and very impressed with the service you gave me. I ordered three caps with own details to be embroidered. They arrived in express time, 48 hours after ordering and are of top quality for a very reasonable price.
Thank you for top service.
Jenny Harper' |
|Jenny Harper - Growing gardens, Just outside Edinburgh, Scotland |
|'This was an easy to use website, was reasonably priced, delivered within days and the cap looked great. I was impressed and I'd use again. Thanks!' |
|Caroline - , Essex |
|'Just wanted to say thank you for the prompt and wonderful service I have received, especially at such a busy time of year. Many thanks to all involved.' |
|Anne Webber - , Hertfordshire, UK |
|'I have just received the 3 caps and they are exactly as i wanted them. thank you very much for a great service.
|Mr E - , x |
|'Thank you this arrived yesterday - unbelievablely fast service and it is brilliantly done.
Thank you again.
|Karen Hannigan - , Slough |
|'Just to let you know the Cap arrived this morning and I would like to say thank you for the excellent and quick service I received on this.
Thank you very much
|Ann Wills - , Hinckley |
|'I just wanted to drop you a quick note to thank you for the extremely fast and professional service received on my recent order - a great product delivered amzaingly quickly.
I am very impressed, and will certainly recommend you to my friends.
Thanks again.' |
|Simon Collins - , Milton Keynes, Buckinghamshire |
|'I hope I am not repeating myself here, have I already sent a thank you? If not, very many thanks for cap, absolutely perfect, your prompt service much appreciated. Kind regards and Happy Christmas.' |
|Linda Dennis - , Devon |
|'Once again a fantastic service. This is the 3rd year I have used your company - quality and management service first class.' |
|Diane Cooper - , Edinburgh UK |
|'hi, i,d just like to say thanks for the prompt service, and the good quality of your caps, i,ve already recomended your site to some of my friends.best wist wishes, sam.' |
|sam roberts - retired, wirral, england |
|'Fabulous - I needed that little extra something for my 'secret santa' at work so chose a 'value' item. Quality of product and embroidery much higher than I expected for the money, and delivered so quickly - many thanks!' |
|David - , London, England |
|'I just wanted to say thanks for the speedy delivery and great service.
I am also greatly impressed with your updated website, and see that your business has clearly taken off in a big way..
Keep up the good work and thanks again.
I look forward to using your company again in the near future.
|Gareth Green - BURNINGRED, Cardiff |
Thanks for your comments. In relation to stock graphics on the back of caps, you choose your graphic as usual but in the additional information box type in PLACE GRAPHIC ON THE BACK PLEASE. And we will be able to pick it up from there.' |
|Mike - the cap factory, northumberland |
|'I always receive a great service from the Cap Factory. The new web site is good but I have had found it cofusing when its comes to the flags. Is it posssible to site the flag at the rear of the hat? Perhaps next time I will find a way through?
Thank you RH.' |
|Ray Hussey - , AL6 0DG |
|'Thanks Wendy for prompt and efficient service from The Cap Factory. Caps arrived today and we are very pleased with them.' |
|Wendy Sapsford - , Halstead, Essex |
|'Just a line to thank you for the prompt delivery of my order. I was impressed with the service I received and will certainly recommend your company to my friends
|Pamela Elliott - , Westmoor, Newcastle upon Tyne |
|'As always an excellent job. Courteous and helpful staff when using the telephone to order. Easy to use online ordering. A swift turnaround of your order!
Great stuff.' |
|Gary Woodman-Simmons - N/A, United Kingdom |
|'Super fast, I ordered late Sunday, received it Tuesday morning. Absolutely perfect, just what I'd been looking for - a fast, friendly service and at brilliant prices. Well happy.' |
|Mr J Russell - , Seaton Sluice, Northumberland |
|'I received my cap today. The cap is very wonderful. Perfect. This is the fastest delivery I ever received. Greatest online service.
Hats off! I wish you great success for your company.' |
|jeyaganesh rajamanickam - , headington, oxford |
|'great product easy to use site great value for money well packaged prompt response thanks a lot' |
|stuart green - , oxfordshire uk |
|'Many thanks for sending my cap with my yacht's name embroidered on it. I received it this morning , less than 24hrs. after placing the order ( some going ) as it was just normal delivery. The cap and wording is just as I designed it on your so easy to use website. I am delighted with it and will have no hesitation in ordering from you in future or recommending The Cap Factory to my friends in the yacht club. Once again many thanks.' |
|James Williams - , Sussex |
|'thanks for a prompt delivery and an awesome quality product, im so glad i found your site and will be coming back soon, thanks Alan' |
|Alan Quinn - , Salford, Manchester |
|'Got the caps, as usual they are fantastic...am really pleased...Thanks for such a superb service .... i know i can count on you to get things done correctly and that truly matters...and in such a quick time.' |
|Nigel Summerhayes - Blue Raccoon / White Birch, Bristol |
|'Super fast delivery, excellent product.' |
|B Nunn - , Cornwall |
|'The caps & aprons arrived this morning (as usual, earlier than you said they would arrive!) Many, many thanks - they really do look great. We will use them in our business & I really feel it will help us look more professional. We will also make sure we are wearing them in the photos for the website.
Many thanks again - your service levels are superb & I will definitely be ordering from you in the future (as well as continuing to recommend you).' |
|Corinne Knowsen - The Bike Whisperer, London |
|'Delighted with your service, very quick, accurate and the boys love their caps, I would highly recommend your company' |
|Mrs Roz Wordie - , Highlands, Scotland |
|'Very helpful, efficient and prompt dispatch. A very subprofessional service which I would recommend. Quality of goods are excellent.' |
|Marie Hancock - , West Sussex, UK |
|'We put our embroidered cap order in on the Monday and our staff were driving out the depot wearing them on Friday... excellent service!' |
|D. Albers - Aqua Cool, Manchester, England |
|'I will certainly be re-ordering our company baseball caps from you again... very impressed with the quality' |
|J. Pott - Ionics Ltd, London, England |
|'Very impressed with the service and quality of the caps' |
|S. Wood - Stromsund, Sweden |
|'Thanks for a good job... we love the caps' |
|M. Precht - Winsen, Germany |
|'The cap arrived 5 days after we emailed you... excellent service' |
|G. Mueller - Hamburg, Germany |
|'I left it late... the order arrived in time for my daughters birthday... she even wears it around the house!!' |
|J. Coella - Morlas, France |
|'...now we all have company baseball caps, we look every bit like a team' |
|N. Gibb - Easy Access, Newcastle, England |
|'Thanks for a very professional service…' |
|F. Harding - Tallyho Cabs, London, England |